Cancellation Policy


At Bioenzene Marketplace, we strive to ensure the utmost satisfaction of our customers. We understand that there may be instances where you may need to return a product or seek a refund. Our return policy is designed to facilitate a smooth and hassle-free process for our valued customers.

Please review the following return policy guidelines:


To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.

Certain products, such as prescription medications, perishable items, and personalized products, may not be eligible for return due to safety and hygiene reasons. Please check the product description or contact our customer support team for more information.

Return Process

If you wish to return a product, please contact our customer support team at contact number +918983375610 within 05 (five) days of receiving the item.

Our customer support team will guide you through the return process, providing you with the necessary instructions and a return authorization if applicable.

Please securely package the product and include any accessories, manuals, or promotional items that came with it.

Return Shipping

The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

Refund or Exchange

Once we receive the returned item and verify its condition, we will process the refund or exchange as per your request.

Refunds will be issued in the original form of payment used during the purchase.

If you prefer an exchange, we will make arrangements to ship the replacement item to you.

Exceptions and Special Cases

In case of receiving a damaged or defective product, please notify us immediately upon receipt. We will arrange for a return or replacement, as applicable, at no additional cost.

If a product is missing from your order or you received the wrong item, please contact our customer support team within [X] days of receiving the package for assistance.

Please note that the above return policy is subject to change without prior notice. We recommend reviewing our website or contacting our customer support team for the most up-to-date information regarding our return policy.

We value your trust and strive to provide excellent customer service. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be happy to assist you.